Refund policy

RETURN AND REFUND POLICY

You may request a return within 14 days after receiving your order by contacting us at pedroventas119@gmail.com.

To be eligible, the item must be unused, unworn, clean, in its original condition and packaging, with proof of purchase. For hygiene reasons, sleep masks that have been worn or used cannot be returned unless they arrived damaged, defective, or incorrect.

Please contact us before sending any item. Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your return is approved, we will provide return instructions. Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary.

Please inspect your order when it arrives and contact us promptly if it is damaged, defective, or incorrect so we can make it right. Sale items and gift cards are non-returnable unless required by applicable law.

This policy does not limit any mandatory consumer rights that apply in your country or region.